MyQuickly Services

Refund Policy


V.1.In addition to your other legal rights, you are entitled to cancel the Service Agreement or a MyQuickly Agreement and receive a refund in accordance with the terms and conditions in this section, subject to the following provisions.


V.2.Booking of services

If you cancel a booking (in whole or in part) at least 24 hours before the appointment is scheduled to take place, you are entitled to a refund of the amount in question using the original payment method. If the appointment is scheduled to take place within the next 24 hours, you are not entitled to a refund.

Cancellations of bookings must be made either via the MyQuickly account (website or app), via the link in the order confirmation, directly with the service partner concerned or via the contact form.

If you would like to cancel an order before you have received an order confirmation, please notify us immediately using the contact form.

Please note that in a limited number of circumstances it may not be possible to cancel bookings (such as if you make a booking less than 24 hours before the scheduled date); However, we will inform you of this before you submit your order so that you can decide for yourself whether you would like to proceed with the conclusion of the contract on this basis.

There is no statutory right of withdrawal as this is a contract for the provision of services in connection with leisure activities, which provides for a specific date or period of time for the provision (Section 312g Para. 2 No. 9 BGB).

MyQuickly may, at its sole discretion and as a goodwill gesture on behalf of a customer, issue a credit equal to the value of the booking if canceled less than 24 hours before a booked appointment.

VI.3.MyQuickly vouchers/purchase of goods

If you are a consumer i. S.d. § 13 BGB, you have a legal right of withdrawal.

According to Section 13 of the German Civil Code (BGB), a consumer is any natural person who concludes a legal transaction for purposes that cannot primarily be attributed to their commercial or independent professional activity.

The customer is informed below about his right of withdrawal:

Right of withdrawal

As a user, you have the right to revoke this contract within fourteen days without giving reasons.

The cancellation period is fourteen days from the day the contract is concluded.

In order to exercise your right of withdrawal, you must inform us (HomeCall UG, Neuer Wall 50, 20354 Hamburg, [ of your decision by means of a clear statement (e.g. a letter sent by post or an email). to revoke this contract. You can use the attached sample cancellation form, although this is not mandatory.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Consequences of revocation

If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for any additional costs arising from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment.

If you have requested that the services begin during the cancellation period, you must pay us an appropriate amount corresponding to the proportion of the services already provided up to the point at which you inform us of your exercise of the right of cancellation with regard to this contract Comparison with the overall scope of services provided for in the contract.